SOFT RESET
All phones have a soft reset function, which is similar to restarting your computer. Beware that a soft reset will cause you to lose data that is not saved, but you will retain information previously stored on your smartphone.
Android. Most Android models use a simple power cycle to perform a soft reset. Just turn the phone off and then back on again.
BlackBerry (QWERTY). Press and hold the ALT-CAP-DEL keys. The display goes black and your phone resets.
BlackBerry (SureType). Press the ALT-CAP and Right Shift-DEL keys. When the screen goes blank, release the keys.
BlackBerry (touchscreen). Turn the BlackBerry off and remove the battery for at least 30 seconds. Reinstall the battery and turn the device back on.
iPhone 4 and earlier. Simultaneously press and hold the Sleep/Wake button on the top of the iPhone and the Home button. Hold both buttons for approximately 10 seconds, until the screen goes blank. You’ll see the Apple logo as the iPhone reboots.
iPhone 4S/5. Simultaneously press and hold the On/Off button on the top of the iPhone and the Home button. Hold both buttons for approximately 10 seconds, until the screen goes blank. You’ll see the Apple logo as the iPhone reboots.
Microsoft Windows Phone 7 (all models). Power the phone off and then back on. If the power cycle doesn’t correct the problem, try removing the battery and replace it after 30 seconds.
Nokia (all models). Power the phone off and remove the battery for 30 seconds. Reinstall the battery and power the phone on. Alternately, you can enter the code *#7380# and select Yes.
All other smartphones. You can generally perform a soft reset by powering the phone off, removing the battery for 30 seconds, and powering the phone on.
HARD RESET
A hard reset is a last-ditch option that returns your phone to its factory settings, which means you will lose all data and installed applications. Before you perform a hard reset, remove the memory card from your phone; that way you can recover data from the card later.
Android (all models with functioning menu systems). One of the following menu-based systems for performing a hard reset should work, depending on the phone and version of Android. Open the application menu.
Tap Settings, SD and Card Storage, Factory
Data Reset, and follow the onscreen
instructions.
- From Home Screen, you will want to tap Menu, Settings, Privacy, and Factory Data Reset, and then follow the on-screen instructions.
- From Home Screen, you will want to tap Menu, Settings, Security, and Factory Data Reset, and then follow the on-screen instructions. When the menu system isn’t functional, follow these phone-specific options to perform a hard reset.
BlackBerry (all models). Remove the battery for 30 seconds. Reinstall the battery and turn the phone back on.
BlackBerry Style, Bold, Storm, Curve, Tour, Torch. Click the Options icon on the Home screen. Select Security and then Security Wipe. Select all three of the available checkboxes to perform a complete wipe and reset the device to factory condition. Type the word BlackBerry and click Wipe.
HTC Arrive, HD7, Surround. Press Start and tap the right-facing arrow. Tap Settings, About, and then tap Reset Your Phone. Tap Yes, and then tap Yes again. If the screen is frozen, turn the device off. Press and hold the Volume Up-Down buttons and briefly press the Power key. When the screen displays instructions for resetting the device, release the Volume Up- Down buttons.
iPhone (all models). From the Home screen, tap Settings, General, Reset, and Reset All Settings. This resets all preferences but retains applications and data. If that doesn’t work, from the Home screen, tap Settings, General, Reset, Erase All Content And Settings. This will delete all data and applications and return the iPhone to factory conditions.
Microsoft Windows Phone 7 (all models). Press Start and tap the rightfacing arrow. Tap Settings, About, and Reset Your Phone. Tap Yes, and then tap Yes again.
Motorola Droid. Turn the phone off. Press and hold the Power-X keys to force the phone into recovery
mode. Next, press and hold the Volume Up-Camera key, select Wipe Data/Factory Reset, and then select
Reboot Phone.
Motorola Droid Pro, Droid 2 Global, Droid 3, Droid Bionic, Droid Razr. On the Home Screen, open the App menu and select Settings, Privacy, and Factory Data Reset. When prompted, tap Reset Phone to erase all data and return phone to factory conditions.
Motorola Backflip. Power the phone off. Press and hold the Power and Camera buttons. When the phone turns on, release the Power button but continue to hold the camera button until prompted to release it. Next, press the Volume Down button. After about 15 seconds, a yellow triangle with an exclamation point will appear. With your phone closed, tap the bottomright corner of the display and select Wipe Data/Factory Reset. Press OK and follow the on-screen instructions.
Nokia (all models). With your phone powered on or in standby mode, type *#7370# and select Yes, when prompted. You may need your Lock Code for confirmation. The default lock code is 12345. If your phone doesn’t turn on, try pressing the On/ Off button, *, and 3 simultaneously.
Samsung Galaxy Nexus (Android 4.0). Turn off the phone. Press the Volume Up and Power buttons. When the Recovery Menu appears, use the Volume Down button to select Recovery, and then press Power. The phone will reboot; this process can take a bit of time. If the phone fails to reboot, remove the battery, wait about 30 seconds, and then reinsert the battery.
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